FAQS

We apologize for the inconvenience. We do not offer gift wrapping at this time.

Please refer to the "About Payment" page for details.

◽ If your email is classified as spam
Is there a possibility that our emails are classified as junk mail?
Depending on your email client (Gmail, Outlook, Yahoo! Mail, etc.), you may find our emails in your "Junk Mail" folder or "Promotions" folder.
Please check again to make sure you have not received an email from us for all emails.

◽ If you have set your mailbox to block incoming e-mails
Is there a possibility that your mail client has been set to reject e-mails?
Please set your domain to receive "@gmail.com" and send us an email.

◽ If there is an error in your e-mail address
Is there a possibility that there was an error in the e-mail address you entered when placing your order?
Please contact us by email. We will verify your identity and resend the e-mail to you.

We are sorry, but we are unable to combine items with different order numbers into one package. Please understand this in advance.

Please email us with your correct shipping address and contact phone number.
* Please note that changing the shipping address in your account will not change the address of an order that has already been placed.

◽ If the order has not been shipped
If you have contacted us before your order has been shipped, we will ship your order to the address you provided.

◽ If the merchandise has already been shipped
既に発送した商品を他のご住所へ転送することはできません。転送をご希望の場合は、お客様ご自身で配送業者にご相談ください。
転送にかかる費用は、全額お客様負担となりますので予めご了承ください。
また、旧住所発送後に商品の破損・紛失などが発生した場合、弊社でのご対応はできかねます。

The order number is a string of numbers beginning with "#" that you will find in the auto-reply e-mail sent to you after placing your order.

Please check our "Refund Policy" page for details.

Please check our "Refund Policy" page for details.

Please check our "Refund Policy" page for details.

Please check our "Refund Policy" page for details.

If the product is in stock, it will be shipped within 5 business days after we receive your request for delivery.

After the product is shipped, we will send you an e-mail with a tracking number so that you can check the delivery status using the delivery company's package inquiry system.

Please check our "Shipping Policy" page for details.

In addition to our online store, we also have a physical store in Osaka City. All items sold in the online store can be picked up at the physical store.

In the case of in-store pickup, shipping is free regardless of the purchase amount. If you live nearby, please take advantage of this service.

Click here for access to the store.

After shipping, we will send you an e-mail with a tracking number so that you can check the delivery status using the delivery company's package inquiry system.

If you have not received your order even though it has been delivered, please contact the shipping company.

We only accept international shipping if your shipping address and billing address is in New York, USA.

You can create a new account by following these steps.

1. Access the "Account" page and enter your e-mail address.
2. You will receive an email from the store with a one-time code. Enter the code you received on the "Enter Code" page and submit it.

A one-time code will be sent to your registered e-mail address. Enter the code on the login page to access your account page.
The code is valid for 15 minutes and can only be used once. If the expiration date has passed, please enter your e-mail address again on the login page to issue the one-time code.

The one-time code will be sent to you by e-mail.
*It may take a few minutes to receive the email.

1. There is a possibility that the e-mail address you entered is incorrect. Please go back to the login screen and enter the correct email address.
2. Your email address may have been classified as spam. Depending on your email client (Gmail, Outlook, Yahoo! Mail, etc.), your email may be in the "Junk Mail" folder or "Promotions" folder. Please check all your e-mails to make sure you have not received any e-mails from us.
   If you still have not received any email, please set your domain to receive "@gmail.com" and then go back to the login screen and enter your email address again.

If you still cannot solve the problem after trying the above methods, please contact us by e-mail.

If you do not receive an e-mail with a one-time code after trying several e-mail addresses that come to mind, please contact us by e-mail.

We are sorry, but it is not possible to change your login e-mail address.

If you change your e-mail address, please re-register for an account. Please note that if you change your e-mail address, we will not be able to transfer your order history or customer information from your previous e-mail address.

You can edit the following information by logging into your account, clicking on the "Account" link, and going to "Account Information".

• Change your name
• Correct address and phone number
• Delete an address or phone number
• Add a shipping address
• Set your default address

The email address for login cannot be changed. If you wish to change your e-mail address, please refer to the "How do I change my login email address?".

We apologize for the inconvenience, but please contact us by e-mail with the subject line "Account deletion request" and the following information.

• Last Name and First Name
• Phone Number
• Email Address

Deletion of customer information may take 10 days to 2 weeks for processing. Please understand this in advance.