Refund policy
Return Policy
Returns will be accepted only if the shipped product is damaged, defective, or different from the ordered product.
If you wish to return an item, please contact us within 7 days of receiving it via our contact form, email or phone.
However, we do not accept returns in the following cases. Please understand this in advance.
- Products that have been opened or used
- Products that have been damaged or soiled by the customer
- Merchandise that has been in transit for more than 8 days, including the day of arrival
- Other products that are clearly stated as non-returnable on the product introduction page
Returns, exchanges, and refunds at the customer's convenience
We do not accept returns or exchanges due to customer reasons (wrong order, wrong product image, wrong size, etc.). Please understand this in advance.
Also, please note that we do not accept returns for items ordered by the customer, except for defective or damaged items.
In the case of returns or exchanges due to defective products
If you have received a product that is different from the one you ordered, or if the product is damaged or has quality problems, please contact us for return shipping procedures.
- Please let us know within 7 days of receipt of the merchandise by using the Contact Us form, e-mail, or phone call.
- If we have the product in stock, we will exchange it for a good one.
* We will pay the shipping costs for the exchange. - If the item is not in stock, we will issue a refund.
Shipping charges for returns and exchanges
If the product is damaged, defective, or otherwise incomplete due to an error on our part, we will bear the shipping costs.
Please send the item to the return address below, freight collect.
Contact us
Please contact us via our contact form, e-mail, or telephone.
Inquiries by form or e-mail are accepted 24 hours a day, 7 days a week.
Contact Form
Please contact us from the "Contact Us" page.
Phone
06-6585-7348
Office hours: 10:00-18:00
Closed: Monday, 1st and 3rd Tuesday
Return address
Please return to the following address.
- Mailing address
- Alvor Nishi-Dotonbori 1F, 2-1-17, Saiwai-chou, Naniwa-ku, Osaka-shi, Osaka, 556-0021, JAPAN
- Addressee
- Happy Bridge Co.
- Telephone number
- 06-6585-7348